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Refunds

Refund policy

Applies to paid plans of ALFA AdPilot · Part of the Terms of use, section 6

When we refund

We refund in two cases:

  • ALFA ends your service while you have not breached the Terms of use. We refund the unused part of the period you paid for.
  • ALFA charged you wrongly — for example a duplicate charge, or a charge for the wrong plan. We refund exactly the part that was charged wrongly.

What is not refunded

  • Plans are billed by period. If you cancel mid-period, the period you paid for keeps running until it ends and the next period is not charged. The rest of a paid period is not refunded pro rata.
  • People who leave your organisation mid-period are not refunded.

The trial is free and doesn’t expire, so you can try the service before paying anything.

How to ask

Email support@alfasoftwares.com with the email address of your ALFA account and the plan, date and amount of the payment. We reply by email.

How the money comes back

Where a payment was made through Paddle, an approved refund goes back to the payment method used for that payment.

Prices are in US dollars. Where a payment is made through Paddle, taxes that apply in your country are shown at checkout before you pay.